WHAT IS YOUR RETURN POLICY?
We have a 14 day return policy, which means returns must be sent back to us within 14 days of receiving your goods. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and labels, and in its original packaging. Please Click Here to see our Returns page for further information.
HOW DO I RETURN MY ITEM?
Postage and insurance for the returned item is the responsibility of the customer and Her Crowns cannot be held liable for returns that do not arrive.
For UK returns, we recommend using a tracked delivery.
For international returns, please use your local courier to send your parcel.
Please note that for international orders, we are unable to refund any duties or tax payments.
MY ITEM IS FAULTY WHAT DO I DO?
In the unlikely event that you receive a faulty or damaged item, please contact our customer services team at info@hercrowns.com within 2 days of delivery.
CAN I CANCEL OR MODIFY MY ORDER?
Yes, you can cancel or modify an order if your order has not yet been dispatched. Email us at info@hercrowns.com with details of your order.
CAN I EXCHANGE MY ORDER?
HOW LONG WILL DELIVERY TAKE?
DO YOU SHIP INTERNATIONALLY?
WHAT SIZES ARE YOUR CLOTHES?
There is an individual size chart for every clothing collection, and the sizes differ dependant on the design, fabric and fit. To check your size please refer to the relevant collection size chart.
HOW TO MEASURE YOURSELF?
How to measure yourself
BustWaistHip
How to measure your bust
We suggest taking your bust measurement while wearing your bra. Measure around the fullest part of your bust with your arms down.
How to measure your waist
Measure around the smallest part of your waist. If it’s a woven garment, you may want to measure while sitting down to make sure your clothes have some give.
How to measure your hips
Measure around the fullest part of your hips while standing with your feet together.
Find your perfect size with our women’s size guide, which runs from UK S to L. If you’re not sure what your clothing size is, we’ll help you find it! Our UK size chart makes it simple to discover your perfect fit across your bust, waist and hips, wherever you are in the world.
HOW CAN I CONTACT YOU?
If you need to speak with us, please email us at info@hercrowns.com. Our Customer Services Team will aim to respond to all email enquiries within 24 hours.